SIAConnect - Built for the future. Ready right now

What if accessing the knowledge you need was as simple as messaging a colleague?

The Future of Knowledge

Ready for You

What's Possible

Benefits of implementing an AI Agent

Effectively bridges multiple knowledge systems within a single application

Consolidates access to disparate information into one seamless interface.

Streamlines information retrieval and enhances productivity.

Integrates seamlessly with Microsoft Teams and other existing applications (e.g., SharePoint).

Ensures easy access anytime, anywhere for users.

Adaptable to future changes in business needs and technology.

Security & Compliance Considerations

All user interactions occur within Microsoft Teams or SharePoint (SIA), authenticated via Azure AD.

Branding, tone, and usage logs align with Responsible AI Practices.

No external/public access is enabled or planned.

All data structures (e.g., KBData, Error Codes) reside in secure Dataverse environments.

Ways to Access SIAConnect

Designed with Glory employees in mind - from field technicians to help desk agents and decision-makers - SIAConnect blends sleek utility with a deep understanding of how teams within Glory work. It's fast, intuitive, and already connected to the tools that Glory uses every day.

SIAConnect lives right inside Teams (desktop or mobile — whichever you use most), where work already happens.

Adding SIAConnect to Microsoft Teams is as easy as starting a conversation.

Mobile

Access through your company provisioned mobile device

Desktop

Access SIAConnect through your PC

SIAConnect In Action

Search Documents & Knowledge

Instantly find product documents, technical manuals, and KB articles from SharePoint (SIA) and Dataverse—all from inside Microsoft Teams.

Submit & Track Requests

Submit document requests or check Jira request status without ever leaving the chat.

Convert Measurements

Convert between metric and SAE units instantly—perfect for technicians in the field.

View Product Videos

Search Vimeo and access product training and service videos directly from Teams.

Built for Every Role

Technicians

Mobile & Desktop

Manuals and guides
Repair steps
Unit conversion

Help Desk

Desktop

Knowledge base
Manuals and guides
Document summaries

Managers

Mobile & Desktop

Document requests
Reporting
Training class management

How SIAConnect Compares

Ability / Action	Current Method	SIAConnect
Search Documents	✅ SharePoint search (inconsistent)	✅ Targeted keyword search inside Teams
Search Knowledge Base Articles	✅ Bamboo KB (difficult to navigate)	✅ Integrated Dataverse KB with conversational search
Search Training Videos	❌ Manual Vimeo browsing	✅ Search Vimeo directly inside Teams
Submit Document Request	✅ Manual Jira or email entry	✅ Conversational request flow in Teams
Track Request Status	✅ Login to Jira and search manually	✅ Instant status update via chat
Unit Conversion Utility	❌ Use external websites	✅ Built-in quick converter
Random Tip of the Day	❌ No system in place	✅ Daily tips to boost engagement
Favorite/Bookmark Resources	❌ Browser bookmarks (manual)	✅ Save favorites with one click
Field Training Access (Future)	✅ QuickBase enrollment (limited automation)	✅ Future planned integrated enrollment
Personalized Assistance	❌ Static portals and manual search	✅ Behavior-based personalized help
Error Code Lookup (Help Desk)	✅ Spreadsheet manual lookup	✅ Searchable error code database
Surface "What's New" Content	✅ Email announcements (scattered)	✅ Centralized "What's New" feed

Behind the Scenes

Explore how SIAConnect connects your tools and teams.

Power Automate

Automates Jira creation, SharePoint document searches, and KB lookups using secure flows.

Dataverse

Stores knowledge articles, request metadata, and user preferences in a scalable low-code database.

Azure AD

Uses Microsoft Entra ID to personalize experiences and restrict access based on user role.

Jira

Creates, updates, and monitors request tickets without ever leaving Microsoft Teams.

SharePoint (SIA)

Searches technical documents and manuals stored in the SIA document library using smart metadata filtering.

Azure OpenAI (Planned)

Intelligent summarization, fallback response logic, and enhanced personalization are in development using OpenAI models.

What the Future Holds

A glimpse into what’s coming next for SIAConnect

Field Training Enrollment

Manage class signups, track attendance, and send post-training surveys automatically.

Favorites & Personalization

Let users save documents, videos, or KB articles and view frequently accessed content first.

User Acknowledgment Tracking

Confirm who’s seen what by linking interactions to each employee’s Entra ID.

Upload & Summary from Technical Bulletins

Drop in a PDF, generate a summary, and create a Knowledge Base article automatically.

Real-Time Part Recognition (Beta)

Snap a photo of a product component and let SIAConnect identify it—powered by AI image recognition.

Deploying SIAConnect: The Road Ahead

Rollout Strategy

Initial launch inside Microsoft Teams to targeted user groups, including Training, Help Desk Supervisors, and Senior Agents.

Phased expansion based on adoption success, user feedback, and feature readiness.

All access managed securely through Microsoft Entra ID groups — no public exposure.

Onboarding Experience

A streamlined "Welcome to SIAConnect" guide provided at rollout.

In-chat tips and conversational guidance available immediately within Teams.

Ongoing discovery supported through a "Tip of the Day" feature to keep users engaged.

Updates and Future Development

Continuous feature improvements based on user feedback.

Transparent feature request tracking through Jira.

Regular content updates and system enhancements without disrupting user experience.

Here’s how the first rollout and evolution of SIAConnect is planned:

Launch

Rollout to Training, Help Desk Supervisors, and Senior Agents inside Teams.

Onboard

Welcome guides, in-chat tips, and continuous user engagement strategies.

Evolve

Feature updates, Jira-tracked feedback, and ongoing platform enhancements.

Knowledge at the Speed of Work.

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